Shipping policy
Thank you for shopping with us at Furry Friends!
We are committed to delivering your order as quickly and efficiently as possible. Below are the details regarding our shipping policy:
Shipping Locations
- We currently ship to all addresses within the United States.
Processing Time
- All orders are processed within 5-8 business days. You will receive a confirmation email once your order has been processed and is ready to ship.
Shipping Methods
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We offer various shipping options, including:
- Economy Shipping 5 to 8 business days • Free on orders over $50.00 (for items up to 5 lbs)
- Standard Shipping 3 to 5 business days • Flat rate of $8.00 (for items up to 10 lbs)
- Heavy Item Shipping 5 to 10 business days • Flat rate of $15.00 (for items over 10 lbs and up to 30 lbs)
- Expedited Shipping 1 to 3 business days • Flat rate of $20.00 (for items up to 10 lbs)
- Large or Overweight Item Shipping 5 to 10 business days • Flat rate of $35.00 (for items over 30 lbs)
Shipping Costs
- Shipping costs are calculated at checkout based on the selected shipping method and the total weight of your order. We offer free shipping on orders over $50.
Order Tracking
- After your order has shipped, you will receive a tracking number via email to monitor your package during transit.
Damaged or Lost Orders
- If your order arrives damaged or you suspect that it has been lost in transit, please contact our customer service team within 48 hours of receiving your order. We will work with you to resolve the issue promptly.
Contact Us
- If you have any questions regarding your order or our shipping policy, please feel free to contact us at mbramos@portinos.com or call us at +1 (415) 619-1694.
Thank you for supporting Furry Friends!